Privacy Policy

1. Introduction

Solace Partners is committed to protecting the privacy and security of personal information entrusted to us by our clients and website visitors. This Privacy Policy explains how we collect, use, protect, and share information in connection with our investment consulting services in Taiwan. By engaging our services or using our website, you acknowledge the practices described in this policy.

For questions or concerns regarding this Privacy Policy, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly when engaging our services or contacting us, including:

• Contact information such as name, email address, phone number, and business address
• Investment objectives, financial situation details, and related information shared during consultations
• Documentation submitted for verification or review purposes
• Communication preferences and correspondence with our team
• Payment information processed through secure third-party providers

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device information including IP address, browser type, and operating system
• Website usage data such as pages visited, time spent, and navigation patterns
• Referral source information
• Cookie identifiers and similar tracking technology data

For detailed information about our cookie usage, please review our Cookie Policy.

3. How We Use Your Information

We process personal information for the following purposes based on legal grounds including consent, contractual necessity, and legitimate business interests:

3.1 Service Delivery

• Providing investment consulting services as contracted
• Conducting initial assessments and ongoing consultations
• Preparing documentation and verification reports
• Coordinating with relevant parties as needed for your investment process

3.2 Communication

• Responding to inquiries and service requests
• Sending service-related updates and important notices
• Providing progress reports and documentation
• Sharing relevant Taiwan investment market information (with consent)

3.3 Business Operations

• Maintaining accurate records for professional and regulatory purposes
• Improving service quality and developing new offerings
• Analyzing website usage to enhance user experience
• Detecting and preventing fraud or security issues
• Complying with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell personal information. We share information only in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers who assist with business operations, including payment processing, secure data storage, email communication, and website analytics. These providers are contractually obligated to protect information and use it only for specified purposes.

4.2 Professional Advisors

With your consent or as necessary for service delivery, we may share relevant information with legal advisors, accountants, or other professionals engaged in supporting your investment process.

4.3 Legal Requirements

We disclose information when required by law, legal process, or government request, or when necessary to protect our rights, property, or safety, or that of our clients or others.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication requirements
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures for potential breaches

While we maintain professional security standards, no internet transmission is completely secure. We cannot absolutely guarantee security but remain committed to protecting your information.

6. Data Retention

We retain personal information for as long as necessary to fulfill service obligations and comply with legal requirements. Specific retention periods include:

• Client engagement records: Maintained for seven years following engagement conclusion to meet professional and regulatory standards
• Communication records: Retained for appropriate periods based on content and purpose
• Website analytics data: Typically retained for two years
• Marketing communications: Retained until consent is withdrawn

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

7. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

7.1 Access and Correction

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete data.

7.2 Data Portability

You have the right to receive certain personal information in a structured, commonly used format and to transmit it to another controller where technically feasible.

7.3 Deletion

You may request deletion of your personal information, subject to our legal and contractual obligations to retain certain records.

7.4 Objection and Restriction

You may object to certain processing activities or request restriction of processing in specific circumstances.

7.5 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

To exercise these rights, contact us at [email protected]. We will respond within timeframes required by applicable law.

8. International Data Transfers

Our services are based in Taiwan. If you are located outside Taiwan, please be aware that information we collect will be transferred to and processed in Taiwan. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: