Terms & Conditions

1. Definitions

For purposes of these Terms and Conditions:

• "Solace Partners," "we," "us," or "our" refers to Solace Partners, a professional investment consulting firm operating in Taiwan.
• "Client," "you," or "your" refers to any individual or entity engaging our consulting services.
• "Services" refers to investment consulting services provided by Solace Partners as described in engagement agreements.
• "Agreement" refers to these Terms and Conditions together with any engagement letter or service contract.
• "Website" refers to our online presence at solaceics.club and related digital properties.

2. Acceptance of Terms

By engaging our consulting services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage our services or use our website.

These terms constitute a legally binding agreement between you and Solace Partners. You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

3. Service Description

Solace Partners provides professional investment consulting services in Taiwan, including but not limited to:

• Initial investment situation assessment and consultation
• Taiwan market opportunity review and analysis
• Documentation review and verification support
• Investment process coordination and guidance
• Multi-party communication and negotiation support

Specific services, deliverables, and timelines are detailed in individual engagement agreements. Services are provided subject to availability and our professional judgment regarding appropriateness for each client situation.

4. Client Responsibilities

4.1 Accurate Information

You agree to provide complete, accurate, and truthful information during consultations and throughout our engagement. Material misrepresentation or omission may affect our ability to provide appropriate services and may constitute grounds for engagement termination.

4.2 Timely Communication

You agree to respond to our requests for information or documentation within reasonable timeframes. Delays in providing requested materials may affect service delivery timelines.

4.3 Professional Conduct

You agree to conduct all interactions with our team in a professional manner. We reserve the right to terminate engagements if client behavior is deemed inappropriate, threatening, or disruptive.

4.4 Independent Decision Making

You acknowledge that final investment decisions remain your responsibility. Our consulting services provide information and support but do not constitute investment advice requiring registration with securities regulators.

5. Fees and Payment Terms

5.1 Service Fees

Service fees are as specified in individual engagement agreements. Current standard fees are outlined on our website and may be subject to change. Fees are quoted in New Taiwan Dollars (NT$) unless otherwise specified.

5.2 Payment Terms

Payment terms vary by service type:

• Presence Consultation: Payment due prior to scheduled consultation meeting
• Steady Guidance Service: 50% deposit required upon engagement agreement, balance due at engagement midpoint
• Full Assurance Program: Payment schedule detailed in engagement agreement, typically structured across engagement milestones

5.3 Refund Policy

Initial consultation fees are non-refundable once the consultation has occurred. For ongoing service engagements, refund considerations are addressed on a case-by-case basis taking into account work completed and costs incurred. Refund requests should be submitted in writing to [email protected].

6. Intellectual Property

6.1 Our Intellectual Property

All content on our website and in our service materials, including text, graphics, logos, methodologies, and documentation formats, is owned by Solace Partners and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

6.2 Client Documents

Documentation prepared specifically for your engagement may be used by you for purposes related to your investment process. You may not share our proprietary methodologies, templates, or analytical frameworks with third parties without permission.

6.3 Client-Provided Materials

You retain ownership of materials you provide to us. By sharing documents, you grant us a limited license to use them solely for purposes of providing consulting services to you.

7. Confidentiality

We maintain professional confidentiality regarding client information as detailed in our Privacy Policy. Information shared during consultations and engagements is treated as confidential, subject to exceptions for legal requirements, professional advisor consultations necessary for service delivery, and anonymized use for internal quality improvement.

You agree to maintain confidentiality regarding our proprietary methodologies, internal processes, and any information designated as confidential during our engagement.

8. Disclaimers

8.1 No Investment Guarantees

Investment consulting services are provided to support your decision-making process. We do not guarantee specific investment outcomes, returns, or results. Market conditions, regulatory changes, and numerous other factors affect investment success.

8.2 Professional Judgment

Our services represent our professional judgment based on information available at the time of consultation. Taiwan investment regulations, market conditions, and other relevant factors may change. You should verify current information before making final decisions.

8.3 Not Legal or Tax Advice

Our consulting services do not constitute legal or tax advice. We recommend engaging qualified legal counsel and tax advisors for matters requiring such expertise.

8.4 Website Accuracy

While we strive to maintain accurate information on our website, we do not warrant that all content is current, complete, or error-free. Website content is for general information purposes and should not be relied upon as the sole basis for investment decisions.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability for any claims arising from our services shall not exceed the fees paid by you for the specific service engagement giving rise to the claim.
• We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits or investment losses.
• We are not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including regulatory changes, client delays in providing information, or force majeure events.

This limitation of liability does not affect any mandatory consumer protection rights under Taiwan law.

10. Indemnification

You agree to indemnify and hold Solace Partners harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of our services, violation of these terms, infringement of third-party rights, or provision of inaccurate information that affects our service delivery.

11. Termination

11.1 By Client

You may terminate ongoing service engagements with written notice. Fees for services completed to the date of termination remain payable.

11.2 By Solace Partners

We may terminate engagements with reasonable notice if circumstances make continued service delivery inappropriate or impractical, including client non-payment, material breach of agreement terms, or professional conflicts that arise during engagement.

11.3 Effect of Termination

Upon termination, we will provide documentation for work completed to date. Confidentiality obligations and intellectual property provisions survive termination.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Taiwan. Any disputes arising from our services or these terms shall be subject to the exclusive jurisdiction of courts in Taipei, Taiwan.

Before initiating formal legal proceedings, parties agree to attempt good-faith resolution through direct discussion. If direct resolution is unsuccessful within 30 days, either party may pursue available legal remedies.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, together with any engagement agreement and our Privacy Policy, constitute the entire agreement between you and Solace Partners regarding our services.

13.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

13.4 Assignment

You may not assign your rights or obligations under these terms without our written consent. We may assign our rights and obligations with notice to you.

13.5 Notices

Official notices under these terms should be sent to [email protected] for Solace Partners, or to the email address you provided during engagement.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated via email to active clients or posted prominently on our website. Continued use of our services after changes become effective constitutes acceptance of the modified terms. Changes do not apply retroactively to engagements already in progress unless mutually agreed.

15. Contact Information

For questions regarding these Terms and Conditions, please contact: